These Terms of Use (the "Terms") govern access to and use of the WrenSong website, mobile applications, and related services (collectively, the "Services"), operated by Comfort Eagle Enterprises LLC doing business as WrenSong ("WrenSong," "we," "us," "our"). By creating an account, clicking a registration or acceptance control, or otherwise accessing or using the Services, you agree to be bound by these Terms as updated from time to time.
If you do not agree to these Terms, do not create an account or use the Services.
2.1 WrenSong operates an informational directory and marketplace that helps families locate and evaluate licensed assisted living facilities and childcare providers, and allows operators of those facilities to manage how their listing appears.
2.2 WrenSong does not own, operate, manage, license, accredit, inspect, staff, or supervise any facility listed on the Services. WrenSong is not a placement agency, a referral service, a broker, a healthcare provider, or an agent of any family or operator.
2.3 The Services do not provide medical, clinical, legal, financial, or care-planning advice of any kind. Information available through the Services is provided for informational purposes so that users can make their own decisions.
2.4 WrenSong does not participate in, and assumes no responsibility for, any tour, application, admission, enrollment, placement, care arrangement, or payment between a family and an operator.
3.1 You must be at least 18 years of age to create an account or use the Services. By accepting these Terms you represent that you are at least 18, that you have not previously been suspended or removed from the Services, and that your use of the Services complies with applicable law.
3.2 A single WrenSong account may be used in a family capacity, an operator capacity, or both. Actions taken in an operator capacity are additionally governed by the Operator Claim & Listing Agreement and, where applicable, the Operator Subscription Terms.
3.3 You agree that the information you provide when registering is accurate and that you will keep it accurate and current. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You may not share your account with others.
3.4 You may deactivate your account at any time through your account settings. Deactivation does not relieve you of fees incurred before deactivation, and does not remove any facility listing, as described in Section 6.
4.1 Subject to your compliance with these Terms, WrenSong grants you a limited, non-exclusive, revocable, non-transferable, personal license to access and use the Services, and to download and use any WrenSong mobile application on a device you control, for your own personal use or, if you are an operator, for the operation of your own facility.
4.2 You may copy or print information from the Services as reasonably necessary for that personal or operational use. No other license is granted, and nothing in these Terms permits you to reproduce, redistribute, or make the Services or their content available through any other website, application, or service.
By using the Services, you agree not to:
6.1 Facility listings on the Services are compiled and published by WrenSong from public records maintained by the state, county, or other governmental agency with jurisdiction over the facility’s license (each, a "Licensing Authority," and such records, the "Public Regulatory Record"), together with other lawfully obtained sources. The Licensing Authority applicable to a given jurisdiction, license type, and care category is identified in the Licensing Authority Schedule published by WrenSong.
6.2 Listings are published by WrenSong as an informational and editorial matter. Publication of a listing is not conditioned on, and does not depend on, the consent, claim, or continued participation of any facility or operator.
6.3 The scope, format, frequency, and completeness of the Public Regulatory Record vary by Licensing Authority. A listing reflects only what the relevant Licensing Authority makes publicly available and what WrenSong has retrieved as of the date shown on the listing. WrenSong updates listings periodically but does not represent that any listing reflects real-time regulatory status.
6.4 WrenSong reproduces and reports on the Public Regulatory Record as published by the applicable Licensing Authority. WrenSong does not originate, investigate, adjudicate, or independently determine the underlying regulatory findings, and does not represent that any finding is correct on its merits.
6.5 Content submitted directly by an operator, including property descriptions, photographs, and amenity confirmations, is labeled "Confirmed" to families, meaning that it was affirmatively provided by the operator. It is not independently verified by WrenSong. Attributes neither confirmed by an operator nor substantiated by the Public Regulatory Record are labeled "Unconfirmed" or "not yet reported." WrenSong does not infer or guess at facility attributes.
6.6 Any dispute concerning the substance, accuracy, or completeness of a regulatory finding is between the operator and the Licensing Authority that issued it. Requests to correct a listing that does not match the Public Regulatory Record are handled under the Listing Correction and Appeals Policy.
7.1 A listing’s position in family search results is determined by an objective Match Strength Score, calculated from how closely the listing’s confirmed and publicly available attributes match the criteria a family has selected, together with neutral factors such as distance. No subscription tier, payment, or advertising purchase affects a listing’s ranking or placement.
7.2 Because the Match Strength Score measures fit, a listing with more complete and accurate confirmed attributes may appear in a greater number of searches for which it is genuinely a match. That result follows from the quality of the information supplied and is not paid or preferential placement.
7.3 The "WrenSong Trusted" badge, where displayed, is calculated solely from an evaluation of the Public Regulatory Record against published, objective criteria, independent of any action by the operator other than the facility’s own regulatory record. WrenSong publishes the badge criteria applicable to each jurisdiction and care category. Because Licensing Authorities differ in what they record, publish, and make available in machine-readable form, badge criteria are jurisdiction-specific, and WrenSong does not represent that the criteria applied in one jurisdiction are identical to those applied in another.
7.4 The badge cannot be purchased, upgraded, expedited, or otherwise influenced by subscription tier or payment.
7.5 It is WrenSong’s policy that WrenSong does not accept payment of any kind in exchange for search placement, ranking, badge eligibility, or otherwise favorable treatment in results shown to families, and does not charge any placement fee, referral fee, or similar fee contingent on a family inquiry, facility visit, enrollment, or move-in arranged through the Services. WrenSong will give advance notice through the Services before any change to this policy takes effect.
8.1 The Services allow users to submit images, photographs, video, text, descriptions, amenity confirmations, reviews, ratings, and other content ("User Content"). You are solely responsible for all User Content submitted through your account.
8.2 By submitting User Content, you grant WrenSong a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, store, reproduce, resize, reformat, adapt for display, publish, distribute, and display that User Content in connection with operating, marketing, and promoting the Services and any reports or other products WrenSong makes available. WrenSong will not pay you for User Content or for the exercise of these rights.
8.3 You represent and warrant that you created the User Content or hold all rights, licenses, consents, and permissions necessary to grant this license, including from any photographer, designer, or other third party, and including all consents required under applicable privacy law.
8.4 You will not submit any photograph, video, audio, name, likeness, or other information that identifies or could reasonably be used to identify a resident of a facility, a child in care, or a family member of either, unless every consent, release, and authorization required by law and by the applicable Licensing Authority has been obtained. You will not submit health, medical, clinical, diagnostic, or treatment information about any identified or identifiable individual to WrenSong under any circumstances.
8.5 WrenSong is under no obligation to screen, monitor, or edit User Content, and is not responsible for it. WrenSong may at any time, in its sole discretion and without notice, screen, remove, edit, relabel, or decline to publish any User Content.
8.6 This license survives termination of your account and any relinquishment, suspension, or revocation of a listing claim, with respect to User Content already published. WrenSong may retain archival copies as needed for its records and legal obligations.
8.7 WrenSong will not use family contact information exchanged through the message center for any purpose other than operating the Services, and will not sell that information.
9.1 Where the Services display reviews or ratings submitted by families, those reviews reflect the views of the individuals who wrote them and not those of WrenSong. WrenSong does not adopt or endorse any review.
9.2 Reviews are accepted, published, and removed in accordance with the Review Policy. No user has a right to require the removal or alteration of a review that complies with that policy, and WrenSong’s determination under it is final.
9.3 You will not submit, solicit, or arrange for the submission of any review that is false or misleading, that is written by a person without genuine firsthand experience of the facility, or that is given or withheld in exchange for any payment, discount, service, or other incentive.
10.1 Certain features of the Services require payment. Fees are stated in U.S. dollars at the time of purchase and are charged through WrenSong’s third-party payment processor. WrenSong does not store full payment card numbers.
10.2 The terms governing a specific purchase, including billing cycle, automatic renewal, price changes, cancellation, and refunds, are set out in the Family Purchase & Subscription Terms or the Operator Subscription Terms, as applicable, presented and accepted at the time of purchase. Those terms control over any inconsistent provision of these Terms with respect to that purchase.
11.1 By using the Services, you consent to receive electronic communications from WrenSong relating to your account, your inquiries, and your use of the Services. You agree that notices, disclosures, and other communications delivered electronically satisfy any requirement that they be in writing.
11.2 WrenSong facilitates messaging between families and operators through an in-app message center. WrenSong is not a party to, and assumes no responsibility or liability for, the substance of any communication, arrangement, tour, admission, enrollment, or placement decision made between a family and an operator.
11.3 WrenSong may send transactional and service messages by email, text message, or in-app notification. Marketing messages are sent only where you have consented, and consent to marketing messages is not a condition of purchase. Message and data rates may apply. You may opt out of marketing messages at any time using the mechanism identified in the message or in your account settings.
12.1 The Services incorporate or link to products, data, and services provided by third parties, including mapping, walkability scoring, telephony, payment processing, and analytics providers. Those providers are solely responsible for their services, and your use may be subject to their own terms and privacy policies.
12.2 WrenSong does not endorse and is not responsible for any third-party product, service, website, or content, or for any dealings between you and a third party arising in connection with the Services.
13.1 The Services, including their interfaces, design, code, software, graphics, compilations, scoring methodology, report formats, and all other elements other than User Content and Public Regulatory Record data, are owned by WrenSong or its licensors and are protected by intellectual property law. All rights not expressly granted are reserved.
13.2 The WrenSong name, logo, wren mark, and the "WrenSong Trusted" badge are trademarks of WrenSong. You may not use them without prior written permission, and you may not use them in any manner that implies endorsement, affiliation, certification, or a relationship that does not exist.
13.3 An operator whose facility currently qualifies for the WrenSong Trusted badge may display the badge in its own materials only in the form and under the conditions WrenSong publishes, and must cease displaying it promptly if the facility ceases to qualify.
14.1 WrenSong responds to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act. Notices should be submitted through the contact method identified on the Services and must include the elements required by 17 U.S.C. § 512(c)(3).
14.2 WrenSong will process counter-notifications that satisfy 17 U.S.C. § 512(g)(3) and will, in appropriate circumstances, terminate the accounts of repeat infringers.
15.1 Regulatory and other information displayed through the Services reflects data available to WrenSong as of the date shown and may not reflect present conditions. Users are encouraged to independently verify any information material to their decision, including directly with the facility and the applicable Licensing Authority.
15.2 WrenSong does not independently inspect or verify the physical condition, staffing, quality of care, or operations of any facility beyond the Public Regulatory Record, except where an in-person WrenSong verification visit has been separately completed and disclosed as such.
15.3 To the fullest extent permitted by law, WrenSong disclaims liability for decisions made in reliance on listing content, report content, badge status, search results, or reviews, and for the accuracy of any content submitted by an operator or any other user.
16.1 THE SERVICES ARE PROVIDED "AS IS," "WITH ALL FAULTS," AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WRENSONG AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, STATUTORY, AND IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY OF UNINTERRUPTED OR ERROR-FREE ACCESS OR USE. NO ADVICE OR INFORMATION OBTAINED THROUGH THE SERVICES CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
17.1 You agree to defend, indemnify, and hold harmless WrenSong, Comfort Eagle Enterprises LLC, and their officers, directors, members, employees, contractors, and agents from and against any claim, demand, action, proceeding, loss, liability, damage, penalty, cost, and expense, including reasonable attorneys’ fees, arising out of or relating to:
17.2 WrenSong may, at its own expense, assume the exclusive defense and control of any matter otherwise subject to indemnification, in which case you agree to cooperate with that defense.
18.1 TO THE FULLEST EXTENT PERMITTED BY LAW, WRENSONG WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OCCUPANCY, ENROLLMENT, INQUIRIES, REFERRALS, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT, STATUTE, OR ANY OTHER THEORY, AND WHETHER OR NOT WRENSONG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
18.2 WRENSONG’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE OPERATOR CLAIM & LISTING AGREEMENT, THE OPERATOR SUBSCRIPTION TERMS, THE FAMILY PURCHASE & SUBSCRIPTION TERMS, ANY REPORT, ANY LISTING, OR THE SERVICES WILL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO WRENSONG IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
18.3 THIS SECTION APPLIES TO EVERY AGREEMENT THAT INCORPORATES THESE TERMS, SURVIVES TERMINATION, AND APPLIES NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
19.1 These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles, except where the mandatory law of the jurisdiction in which you reside or in which a facility is licensed cannot be waived by agreement, in which case that mandatory law applies to the extent required.
20.1 WrenSong may suspend or terminate your access to the Services at any time, with or without notice, if you violate these Terms or if WrenSong reasonably believes suspension or termination is necessary to protect the Services, other users, or WrenSong.
20.2 Termination of an account does not remove any facility listing from the Services, and does not affect any obligation to pay fees incurred before termination.
21.1 WrenSong may revise these Terms from time to time, including to reflect expansion into additional jurisdictions, changes in the Public Regulatory Record made available by a Licensing Authority, or changes in the Services. WrenSong will post the revised Terms, update the version number and effective date, and give notice through the Services and at the email address associated with your account at least 15 days before a material change takes effect.
21.2 Your continued use of the Services on or after the effective date of revised Terms constitutes acceptance of them. Where an incorporated agreement requires separate re-acceptance of a material change, that requirement controls.
22.1 The following are incorporated into and made part of these Terms: the Privacy Policy; the WrenSong Trusted Badge Criteria; the Licensing Authority Schedule; the Listing Correction and Appeals Policy; and the Review Policy. WrenSong may revise these policies from time to time and will publish the current version through the Services.
22.2 Use of particular features is additionally governed by the Operator Claim & Listing Agreement, the Operator Subscription Terms, and the Family Purchase & Subscription Terms, each accepted separately at the point the corresponding action is taken.
23.1 If any provision of these Terms is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remainder will continue in effect.
23.2 WrenSong may assign these Terms in whole or in part. You may not assign these Terms or transfer any rights under them without WrenSong’s prior written consent.
23.3 WrenSong’s failure to act with respect to a breach does not waive its right to act with respect to that or any subsequent breach.
23.4 Section headings are for convenience only and have no contractual effect.
23.5 Sections 6, 8, 13, 14, and 15 through 23 survive termination of these Terms.
WrenSong is operated by Comfort Eagle Enterprises LLC. Questions about these Terms may be directed through the contact method identified on the Services.
Version 1.0 Beta, effective August 15, 2026.